Workplace Experience Strategy
Challenge
The global pandemic has rapidly transformed the way we live and work. How can a global organization take a proactive approach to rethinking the future of work in the face of uncertainty?
Outcome
With widespread work from home and new employee expectations, trends in the workplace are only accelerating. Together with the client, we aligned on three workplace experience principles going forward: hospitality, choice and wellbeing. As the purpose of the office is completely redefined, services and technology are increasingly critical.
The global pandemic has rapidly transformed the way we live and work. How can a global organization take a proactive approach to rethinking the future of work in the face of uncertainty?
Outcome
With widespread work from home and new employee expectations, trends in the workplace are only accelerating. Together with the client, we aligned on three workplace experience principles going forward: hospitality, choice and wellbeing. As the purpose of the office is completely redefined, services and technology are increasingly critical.
Client
Telecom
Methods
-Visioning Session
-Trends Research
-Workplace Strategy
-Experience Strategy
-Persona Development
Telecom
Methods
-Visioning Session
-Trends Research
-Workplace Strategy
-Experience Strategy
-Persona Development
Company
Gensler
Role
- Strategy Lead
- Client Relationships
Gensler
Role
- Strategy Lead
- Client Relationships
Employee Preferences
The preference categories are not intended to profile or segment employees and guests. Instead, they provide a model for assessing our solutions based on user needs.
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Employee Journeys
Employees with different preferences will adopt different journeys. While some will prioritize focus, others will prioritize collaborative or community activities. Some employees may choose to work remotely altogether.
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Signature Experiences
We will create 12 signature experiences that are centered around enhanced hospitality, choice, and wellbeing in the workplace.
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Experience Principles
Our experiences will be aligned to 6 key principles. We can enable our workplace to perform better through coordination across services, technology, sustainability, safety, physical settings, and data analytics.
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Implementation Guidebook
Each signautre experience has an actionable plan for implementation across campuses.
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